One of the things that I don't like [hate] much about living in Jordan is the lack/absance of professinalism in almost everything... work... study... services... but today I found a spark of hope that I felt I have to share...
The story goes like this...
Yesterday I bought a calling card [ma'ak] and went home to try and call my friend in the US... tried several times but it didn't work... and I was a bit frustrated... and suddenly I saw at the back of the card the number to the customer service... and though I didn't think it would do me any good I called them and told them about the problem I was having...
The girl who answered me was very polite... she took my name, my number and the number I was trying to call and said that she'll try and see what's the problem and get back to me... of course she put me a bit on hold while she was trying some quick solutions... but when it didn't work she promised to call back later...
Later that night I tried the card again... and it worked fine... well... my friend didn't hear me as clearly as I did hear her... but it was okay. The interesting part is that she said that a calling card company called her and told her that I was trying to call her...
Anyways this morning... they called me and told me that if I try calling today there shouldn't be any problem...
I thanked them and told them that I already tried and it worked...
So here you go... I'm really satisfied from their attitude... Good Job...
And I hope that a change in my country is about to come...
Subscribe to:
Post Comments (Atom)
1 comment:
This means that if we put professionalism as an aim for us ( as the manager of that communication company is doing ) then we will succeed.
..
Nice blog
Post a Comment